Help

Help centre.

Essential answers for subscribing, paying, installing Stickfire, using the app and contacting support.

Subscribe, pause, cancel.

Payment methods and billing.

Order, installation, warranty.

Download and compatibility.

Connection, image quality, troubleshooting.

Sign-in, security, personal details.

How do I subscribe to Univers+?

Choose the Univers+ plan at $25/month, enter your details and pay with your preferred method. Your access is activated after payment confirmation.

Do I need a satellite dish?

No. Univers+ works over the Internet. No dish or outdoor installation is required.

How much does the subscription cost?

The Univers+ subscription is $25/month, with no commitment. Stickfire is a one-off purchase at $30.

How long does catch-up last?

Catch-up is available for up to 7 days after broadcast, on the channels that offer it.

Which devices are compatible?

Univers+ works on television, smartphone, tablet and computer.

How do I install Stickfire?

Plug Stickfire into an HDMI port, connect it to Wi-Fi, then activate your Univers+ account.